Smartlytics CX

AI Analytics for Customer Service and Contact Centres

Discover new opportunities hidden within your voice and text data using Smartlytics CX powered by Artificial Intelligence and Machine Learning

Voice Call Analytics

Voice calls are transcribed into text and analysed using AI and ML

Web Chat Text Analytics
Web-chat and chat-bots text analysed using AI and ML
Agent Case Notes Analytics
Analyse your agents case notes/memos text data using AI and ML
Social Media Support Text Analytics
Customer support social media text data analysed using AI/ML
Customer Surveys and Ratings Text Analytics
Analyse customer comments left with surveys and ratings internally or on public websites
Support Forums Text Analytics
Analyse discussions happening on customer support forums and portals

Book Your Demo

One of our consultants will be in touch to arrange an online demo of Smartlytics CX platform.